Terms, Conditions, Repairs and Insurance
SALES AND RETURNS
I hope that you will be delighted with your piece of MIW jewelry. If you are not entirely satisfied with your purchase for any reason, I am happy to offer an exchange or a credit within 14 days of purchase. Alternatively, I will refund a sale made through this website or in person if it is returned to me unworn, in perfect condition, and its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact me for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
— Commissioned pieces (custom)
— Customized pieces
When ordering rings online, it is the customer's responsibility to ensure he/she has ordered the correct size. I will re-size a ring once free of charge, but any further re-sizing will incur a charge depending on the ring's size and material.
Please note that the cost of shipping is not refundable. If you purchase an item during one of my sales that support a charitable cause such as the Margaret Macnamara Education Fund, I will deduct the percentage of the proceeds donated to the charity from the refund of the particular piece. Your refund will be issued by the same method you paid within 28 days of receipt of the return.
A custom or customized order cannot be changed or canceled once your deposit has been paid. This is your agreement and commitment to the order.
I stand by the quality of my products. If you feel your piece has a structural manufacturing fault, please contact me for evaluation before 60 days of purchase.
I offer repairs only for the pieces I have made. Please contact me I will recommend the best way to repair the piece on a case-by-case basis.
FINE JEWELRY INSURANCE
Please contact me for an evaluation of the repair. Enamel is glass, and it can break if not stored or appropriately worn. Please store your jewelry separately and avoid doing high-impact sports while wearing enamel jewelry.
ONE OF A KIND
Each piece is handmade and therefore unique, and small variations occur within pieces. If for any reason, you are not happy with your order or you feel it is not in keeping with your request, I would be happy to exchange it for you within 14 days of purchase. Please refer to the Sales and Returns policy for purchases exempt from exchange or refund.
I offer a custom service allowing customers to have unique items designed especially for them. This service is limited to original designs that follow my creations' character, and the customer must agree to give me artistic freedom. Turn around times for custom orders are 4-8 weeks. Quotes on custom orders are valid for 14 days and I reserve the right to change prices before confirmation of charge depending on the fluctuation of material costs such as precious metals.
A custom or customized order cannot be changed or canceled once your payment is complete.
Payment can be made by credit card or bank transfer.
Design rights are the sole property of Maria Irene Weinz.