Terms

Sales and Returns Terms

We hope you love your MIW jewelry. If you're not fully satisfied, exchanges or store credit are available within 14 days of purchase. We also offer refunds for unworn items returned in perfect condition with original packaging within 14 days of receipt. Please contact us for return instructions.

Exceptions to Refund/Exchange Policy

• Custom or commissioned pieces
• Customized pieces
  (Unless they are structurally faulty)

For ring orders, ensure you've selected the correct size. We offer one free resizing; additional resizing incurs a fee based on size and material.

Shipping costs are non-refundable. For sale items supporting charitable causes, the donation percentage will be deducted from your refund.

Refunds will be processed within 28 days of receiving the return via the original payment method.

Cancellation Policy
Custom or customized orders cannot be changed or canceled once a deposit is paid, as it confirms your commitment to the order.

Warranty
We guarantee the quality of our pieces. For structural manufacturing issues, please contact us within 60 days for evaluation.

Repairs
Repairs are available only for MIW-made pieces. Please contact us for repair options, assessed on a case-by-case basis.

Jewelry Insurance
We recommend insuring your fine jewelry to protect against theft, loss, or damage. Jewelry can often be added to homeowner or rental policies or insured separately through companies like Lavalier.

Enamel Repairs
For enamel repair evaluations, please contact us. Since enamel is glass, it can break if not stored or worn properly. Store pieces separately and avoid high-impact activities while wearing them.

One-of-a-Kind Pieces
Each piece is handmade and unique. Slight variations are normal. If you're unsatisfied with your order, we are happy to exchange it within 14 days of purchase.